1. Agreement to Terms
By accessing or using Aqta's AI governance platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
These Terms constitute a legally binding agreement between you (either an individual or an entity, "Customer", "you", or "your") and Aqta Technologies Ltd ("we", "us", or "our").
2. Description of Service
Aqta provides an AI governance platform that:
- Detects and prevents infinite loops in AI agent systems
- Tracks API usage and costs across multiple AI providers
- Generates compliance-ready audit trails for regulatory requirements
- Provides analytics and monitoring for AI systems
The Service acts as a gateway between your applications and AI providers. We process metadata only and do not store full prompts or responses.
3. Account Registration
To use the Service, you must:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorised access
- Be at least 18 years old or have legal capacity to enter into contracts
You are responsible for all activities that occur under your account.
4. Subscription and Payment
4.1 Subscription Plans
We offer multiple subscription tiers (Starter, Pro, Healthcare, Enterprise) with different features and usage limits. Current pricing is available at app.aqta.ai/pricing.
4.2 Billing
Subscriptions are billed monthly in advance. By subscribing, you authorise Aqta to charge your payment method according to the terms until you cancel.
4.3 Overage Charges
If you exceed your plan's included requests, overage charges apply at €0.0001 per additional request. You will be notified when approaching your limit.
4.4 Refunds
Subscription fees are non-refundable except as required by law or at our sole discretion.
5. Acceptable Use
You agree not to:
- Use the Service for any illegal purpose or in violation of any laws
- Attempt to gain unauthorised access to the Service or related systems
- Interfere with or disrupt the Service or servers
- Use the Service to transmit malware, viruses, or harmful code
- Reverse engineer, decompile, or disassemble the Service
- Resell or redistribute the Service without authorisation
- Use the Service to process data you do not have rights to process
6. Data Processing and Privacy
For AI traffic processed through Aqta, you remain the data controller and we act as your data processor under GDPR. Our data processing practices are detailed in our Privacy Policy and Data Processing Agreement (DPA).
You represent and warrant that you have all necessary rights and consents to process data through the Service and that you comply with all applicable data protection laws.
7. Pattern Intelligence
Aqta maintains a proprietary database of anonymised loop patterns to improve detection accuracy across all customers. By using the Service, you contribute to this shared intelligence whilst retaining full ownership of your data.
Pattern Intelligence works by:
- Generating cryptographic hashes of detected loop patterns
- Sharing these hashes (not your actual prompts or data) with the pattern database
- Using pattern matching to detect loops faster for all customers
- Improving detection accuracy through network effects
The pattern database and associated algorithms remain Aqta's confidential trade secrets. No customer-identifiable information is shared through Pattern Intelligence.
Enterprise customers may opt out of Pattern Intelligence contribution whilst still benefiting from the shared database. Contact us to configure this option.
8. Intellectual Property
The Service, including all software, content, and trademarks, is owned by Aqta and protected by intellectual property laws. These Terms do not grant you any ownership rights to the Service.
You retain all rights to your data and content. By using the Service, you grant us a limited licence to process your data solely to provide the Service.
9. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control.
Enterprise customers may have specific Service Level Agreements (SLAs) as outlined in their contracts.
10. Limitation of Liability
To the maximum extent permitted by law:
- The Service is provided "as is" without warranties of any kind
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid in the 12 months preceding the claim
- We are not responsible for third-party AI provider outages or errors
Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.
11. Termination
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.
We may suspend or terminate your access if you violate these Terms or for non-payment. Upon termination, your data will be deleted according to our retention policies.
12. Changes to Terms
We may modify these Terms at any time. Material changes will be notified via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.
13. Governing Law
These Terms are governed by the laws of Ireland. Any disputes shall be resolved in the courts of Ireland.
14. Contact
For questions about these Terms:
Email: hello@aqta.ai
Address: Aqta, Dublin, Ireland